Customer Care

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Reservations

At this time it is not possible to walk-in and schedule an appointment, you must call, text or email to schedule a service and time. A credit card is required to hold a scheduled appointment.

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Punctuality

Arrive at least 10 minutes early so you can enjoy an unhurried transition into your treatment and have time to fill out your new client intake and consent forms. Arriving late for your service will limit the time of your service, thus lessening it’s effectiveness and your pleasure. Your treatment will end at the scheduled time to accommodate the next guest’s scheduled appointment. After a treatment, it’s customary to vacate the room within a few minutes, though you are welcome to spend additional time unwinding in the relaxation lounge.

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Cancellations

Cancellations must be made 24 hours prior to appointment and a 48 hour notice is required for all Packages and Group Bookings. Appointments canceled after those times will be billed at 50% of the Service Price. No-show appointments will be billed 100% of the service price. We use an automated confirmation system, therefore responses to texts or emails are not viewed. It is client responsibility to contact us directly at our main number should you need to reschedule or cancel your appointment. 

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Medical Conditions

If you have any type of medical condition, be sure to mention it to us prior to your service. Certain treatments may not be advisable for you.

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Valuables

In order to avoid all worries and stress, leave all jewelry and valuables at home. We are not responsible for any lost items.

 

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Food and Drink

It is advisable not to eat for at least an hour before a treatment. Please avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and after your services.

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Payment Methods at physical location

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Credit / Debit Cards  - Cash - Check